Refund policy

Our approach to returns

Due to the intimate nature of our products, we do not accept returns or exchanges on lingerie once it has been worn. This isn't a formality: it's a hygiene requirement that protects every customer who shops with us, and it applies to all items — Bliss, Aura, Le Trio and Le Quintet alike.

Wrong size? You're still covered

Not being able to return a worn item shouldn't leave you stuck with the wrong size. That's why every order comes with our Size Guarantee: if the fit isn't right, contact us within 30 days of delivery and we'll send you the correct size for free — no return needed, and your first replacement piece is on us. Full terms are on our Size Guarantee page.

Defective or faulty items

We're committed to supplying quality items, but if you receive a piece with a manufacturing fault or quality issue, contact us as soon as possible, and within 30 days of delivery, and we'll resolve it, either by replacing the item or issuing a credit note. While we check every order before it ships, defects can occasionally happen; our liability in these cases is limited to replacement or credit as described here.

Final sale items

Any item purchased during a clearly time-limited promotion and marked as final sale at checkout is not eligible for the Size Guarantee or for a defect claim beyond a genuine manufacturing fault.